Every Gritstone piece is packed with care in a gift-ready box and sent with tracking, so you always know where it is. Below you'll find delivery times, shipping rates, customs information, and our returns policy. For anything else, email support@shopgritstone.com.
We ship internationally. Orders are processed in 2–3 business days, then handed to our delivery partners — these are the estimated transit times once your order is on its way.
The exact rate is shown at checkout based on your delivery location. Every order ships with tracking, no exceptions.
Most international orders ship directly from our workshop in Asia. We do not collect customs duties or VAT at checkout — these are billed separately by your local carrier or customs authority, if applicable.
- United States
- No duties on orders under $800
- UK & EU
- Local VAT may apply on delivery, depending on order value
- Other Int'l
- Duties and taxes may apply on delivery, depending on your country's import rules
We're unable to predict or cover these charges. If you're unsure, check your country's import duty threshold before ordering.
You may change or cancel your order within 12 hours of placing it. After this time, we may have already begun processing and cannot guarantee changes.
Entered the wrong address? Contact us immediately at support@shopgritstone.com. If your order hasn't shipped yet, we'll do our best to help — once dispatched, we're unable to redirect a package or refund for misdelivery.
We're unable to ship to PO boxes or military APO/FPO addresses.
We offer a 30-day return and exchange policy from the date of delivery. To start a return, email support@shopgritstone.com with your order number and we'll guide you through the next steps.
- Returns must be authorised before sending
- Return shipping is not reimbursed
- Keep your proof of postage until your return is processed
- Items must be unworn and in their original packaging
Exceptions: for hygiene reasons, earrings cannot be returned or exchanged. Custom or personalised pieces are non-refundable unless faulty.
Will I need to pay customs duties or taxes?
- United States: no duties on orders under $800
- UK & EU: local VAT may apply on delivery
- Other countries: duties and taxes may be charged on delivery, depending on local import rules
How long will my order take?
Can I change or cancel my order?
Can you deliver to a PO box?
How do I track my order?
What's your return policy?
Still have a question? We're here to help.
Chosen with care. Worn with intention.