Shipping policy
Shipping Information
We ship worldwide and carefully prepare each Gritstone order before dispatch.
Processing Time
Orders are typically processed within 1-3 business days. During peak periods, launches, or holidays, processing may take slightly longer.
Shipping Options & Rates
| Option | Cost | Delivery Time (after dispatch) |
|---|---|---|
| Standard | $6.99 flat rate — free on orders over $75 | See delivery estimates by destination below |
| Express | $19.99 flat rate | 3–7 business days |
Choose your preferred option at checkout. Express shipping does not change our order processing time — it only speeds up transit once your order has shipped.
Estimated Delivery Time by Destination (Standard Shipping)
Delivery estimates below are counted in business days after dispatch.
| Countries | Delivery Time (Business Days) |
|---|---|
| United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore | 7–15 Days |
| Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan | 10–20 Days |
| Other international destinations | 10–20 Days |
Tracking
Once your order has shipped, you'll receive a confirmation email with tracking information. You can also check your order status anytime on our Track Your Order page (under Help in the menu). Please allow a short period for the tracking status to update after dispatch.
Undeliverable Packages & Incorrect Addresses
Please double-check your shipping address before completing your order. If a package can't be delivered because of an incomplete or incorrect address — including addresses a carrier can't service, such as some PO Boxes — and it's returned to us, we're happy to reship it, though the cost of reshipping will be the customer's responsibility. We're not able to cover losses caused by an inaccurate address provided at checkout.
Lost Packages
We ship with trusted carriers, but on rare occasions a package can go missing in transit. If tracking shows your order as lost, email us at contact@shopgritstone.com with your order number. We'll confirm the status with the carrier and send a free replacement once the loss is confirmed. We're not able to replace or refund orders that tracking shows as delivered to the address provided — we recommend choosing a secure delivery location.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or local handling fees depending on the destination country. These charges are the responsibility of the customer.
Delays
Estimated delivery times are not guaranteed and may be affected by customs clearance, carrier delays, weather, or peak shipping periods. If your order appears delayed, please contact us at contact@shopgritstone.com.