Refund policy

Returns

We accept returns on unworn items in original packaging within 30 days of delivery. Email contact@shopgritstone.com with your order number first — we'll confirm eligibility and send you the correct return address and instructions. Please don't ship anything back before contacting us.

Return shipping for change-of-mind returns is the buyer's responsibility. Refunds are issued to your original payment method within 5–7 business days of us receiving the returned item.

Exchanges

Need a different size? Contact us within 30 days of delivery and we'll arrange a size exchange, subject to stock. As soon as your tracking shows the original piece on its way back to us, we'll dispatch the new size — you won't wait for the full round trip.

Damaged or Incorrect Items

Contact us within 14 days of delivery with your order number and a clear photo of the issue. We'll send a free replacement or issue a full refund — no need to ship the item back.

Manufacturing Defects

Manufacturing defects and stringing/thread issues are covered for 12 months from delivery. Send us a photo of your piece and we'll arrange a repair or replacement. For wear outside the warranty period, we'll still do our best to help.

Contact

Questions about a return or exchange? Email us at contact@shopgritstone.com and we typically reply within 1–2 business days.